Terms and conditions
Last updated: 2026-11-07
Version 2.1 – effective 2026-11-07
1. Who we are
POLappka (the "App") is operated by Monika Pawłowska trading as Long Neck Family Labs, 2 Brookside Close, Stratford-upon-Avon CV37 9PL, United Kingdom ("we", "us"). Contact: info@long-neck.co.uk. The App is available on iOS, Android and at app.polappka.com. These Terms are a contract between you and us. Our Privacy Policy explains how we use your data and forms part of these Terms.
2. Who can use POLappka
You must be at least 18 years old and able to enter into a binding contract. By creating an account you confirm this. You may use POLappka as a private person or for your business; in both cases you are responsible for the ads you publish.
3. Your account
Give us accurate details and keep them up to date. Keep your password private and tell us at once at info@long-neck.co.uk if you think someone else is using your account. You are responsible for everything done through your account. You can delete your account at any time in Account → Edit profile → Delete account; this removes your ads and personal data as described in the Privacy Policy.
4. Ads and other content
4.1 POLappka lets you publish ads in four categories: Services, Events, Jobs and Rentals. You are responsible for your ads: they must be true, lawful, your own (or used with permission) and must not infringe anyone's rights.
4.2 You must not publish content that is illegal, discriminatory, misleading, sexually explicit, threatening, spam, or that offers illegal goods, services or work. Ads must be placed in the right category and location.
4.3 Every ad is checked before it goes live, first by automated tools and, where needed, by a person. We may reject, edit, hide or remove any ad that breaks these Terms or the law, and we will tell you the reason in the App. You can edit and resubmit a rejected ad. Other users can report ads; we review every report.
4.4 By publishing content you give us a worldwide, non-exclusive, royalty-free licence to show, copy and promote it in connection with POLappka (including in listings, notifications and shared links). The licence ends when the content is deleted, except for copies we must keep by law.
4.5 We are a platform. We are not a party to any deal, job, tenancy or event arranged between users, and we do not verify users or their ads beyond the checks described above. Take the usual care when contacting strangers.
5. Free tokens and promo codes
Some promotions give you tokens. One token pays for one free plan of the type shown in the App. Tokens have no cash value, cannot be transferred or sold, are used automatically at checkout when available, and may expire on the date stated in the promotion. Promo codes may be limited in number and time. We may withdraw a promotion for abuse (for example, multiple accounts).
6. Paid services and prices
6.1 Paid services are: ad plans (a set number of days of publication) and notification packages (a push notification about your ad sent to up to the number of nearby users shown in the package). The price, currency and duration are shown before you pay. Prices include VAT where it applies.
6.2 Payment methods: on iOS through the Apple App Store, on Android through Google Play, and on the web through Stripe. We never see or store your card details. For App Store and Google Play purchases the store is the seller and issues your receipt; the store's own terms also apply.
6.3 For web purchases we issue a single invoice, available in Account → Transactions; download and keep it. Business details you enter for the invoice are frozen at the time of purchase.
6.4 We may change prices; a new price applies only to purchases made after the change.
7. When the service starts and your right to cancel
7.1 Your plan starts when we approve your ad after payment (usually within 24 hours), or on the start date you chose for a scheduled ad. Notification packages are sent once, after payment and approval.
7.2 By paying, you ask us to start the service straight away and you acknowledge that once your ad is published or your notification is sent, you lose the 14-day right to cancel that would otherwise apply to a contract made online.
7.3 If your ad is scheduled to start on a later date, you may cancel before that date by e-mailing info@long-neck.co.uk and we will refund the plan in full (web purchases) or confirm the refund with the store (App Store / Google Play).
8. Refunds
8.1 Web (Stripe) purchases are non-refundable once the ad is published or the notifications are sent, except: (a) where we could not publish your ad for a reason on our side; (b) a duplicate or mistaken charge; (c) a rejected ad you decide not to resubmit; or (d) where the law gives you a right to a refund. Approved refunds go back to the original payment method within 14 days and a credit note is added to your Transactions.
8.2 App Store and Google Play purchases: refund requests are handled by Apple or Google under their own policies, not by us. Ask Apple at reportaproblem.apple.com or Google through the Play Store. We cannot process or reverse a store refund. If a store refunds a purchase, the ad or notification package it paid for is withdrawn.
8.3 No refund is due for an ad removed because it breaks these Terms or the law, for days left unused when you delete or replace an ad, or for notifications that reached fewer people than the package maximum because fewer eligible users were in the area.
8.4 Extending or reviving an ad is a new purchase under the same rules.
9. Duration, expiry, extension
Ads run for the number of days in the plan, counted from publication. You will be reminded before an ad expires; you can extend an active ad or revive an expired one from My Ads. Expired ads remain in your account but are not shown publicly.
10. Notification packages
Notifications are sent only to users who have opted in to alerts for the ad's category and area. We do not guarantee any number of views, contacts or replies. A package is used once and cannot be reused for another ad.
11. Acceptable use
Do not: use POLappka for anything illegal; harass, threaten or discriminate against anyone; post the same ad repeatedly or in the wrong category; impersonate a person or business; scrape, copy or resell POLappka data; interfere with the App, its security or other users' accounts; or use POLappka to send unsolicited messages. We may suspend or close accounts that do.
We have zero tolerance for objectionable content and abusive users. What may and may not be published, and what happens when the rules are broken, is set out in our Ad rules and community standards and Child safety standards, which form part of these Terms.
12. Reporting and appeals
Report an ad or user through Report in the App or by e-mail. If we reject or remove your ad or suspend your account, we will tell you why in the App or by e-mail. You can appeal by replying to that message within 14 days; we will review and respond.
13. Intellectual property
POLappka, its name, logo, design and software belong to us. You may use the App only as these Terms allow. Your content remains yours, subject to the licence in section 4.4.
14. Privacy
We process your data as described in our Privacy Policy, including your approximate location (to show nearby ads and send local notifications), your device token (for push notifications) and your transactions. You can change notification and location settings in the App at any time.
15. Third parties
Apple, Google and Stripe process payments under their own terms and are not responsible for the App or its content. Links and contact details in ads lead to third parties we do not control. Apple Inc. and Google LLC are third-party beneficiaries of these Terms for the purpose of enforcing them in relation to apps distributed through their stores.
16. Our liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else the law does not allow us to limit. Otherwise, we are not liable for loss of business, profit or opportunity, or for any loss caused by other users, their ads or their conduct, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose. If you are a consumer, nothing here affects your statutory rights.
17. Suspension and termination
We may suspend or close your account, with notice and a reason, if you breach these Terms, if the law requires it, or if your account has been inactive for over 24 months. You can close your account at any time. Sections that by their nature should survive (content licence for retained copies, liability, governing law) survive termination.
18. Changes to POLappka and to these Terms
We may change or withdraw features. We may change these Terms; for material changes we will give at least 30 days' notice in the App or by e-mail and you will be asked to accept the new version on your next sign-in. If you do not accept, you may close your account; purchases already made keep the terms in force at the time of purchase.
19. Governing law and disputes
These Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also rely on the mandatory consumer laws of, and bring proceedings in, your home nation. If you have a complaint, e-mail info@long-neck.co.uk first; we aim to reply within 10 working days.
20. Contact
Long Neck Family Labs, 2 Brookside Close, Stratford-upon-Avon CV37 9PL, United Kingdom – info@long-neck.co.uk