Help and contact

Contact us

info@polappka.com — the fastest way, and the only one we monitor. Write from the e-mail address on your account so we can find you.

We answer within 5 working days, usually sooner.

Common things

• My ad was rejected. Open the ad in the app; the reason is shown. Fix it and submit again. If you think the decision was wrong, use "Think we got it wrong? Appeal" on the ad, or write to us.
• I paid but my ad is not live. Give us the date and the amount. Check first whether the ad is in "Awaiting" (it has a start date in the future) or "Moderation" (being checked).
• I cannot see the advertiser's phone number. Contact details are shown to signed-in users only, to keep them away from scrapers. Sign in and open the ad again.
• The verification e-mail has not arrived. Check the spam folder, then use "Resend e-mail" on the sign-in screen.
• Refunds: see <a href="/refunds">Refunds</a>.
• Delete my account, or get a copy of my data: see <a href="/delete-account">Delete your account</a>, or write to us for a copy.

Reporting an ad

Every ad has a Report button. Tell us what is wrong with it. Three reports from established accounts hide an ad straight away until a person checks it. Anything illegal is removed and, where the law requires it, reported.

Appeals

If we removed your ad or blocked your account and you disagree, write to info@polappka.com with the word "Appeal". Someone who was not involved in the original decision reviews it within 5 working days, and we tell you the outcome and why.