Delete your account

You can delete your polappka account yourself, from inside the app. You do not need to ask us.

In the app

1. Open Account.
2. Tap Edit profile.
3. Tap Delete account at the bottom.
4. Confirm. You will be asked to sign in again if it has been a while, because this cannot be undone.

If you cannot get into the app

Write to info@polappka.com from the e-mail address on the account. We will confirm who you are and delete it. We answer within 5 working days, and at the latest within one month, as UK data protection law requires.

What is deleted

• Your account and sign-in, so the e-mail address can be used again for a new account.
• Your profile: name, contact details, location and alert settings.
• Your ads, including their photos, and the contact details on them.
• Your favourites, reports you made, feedback, promo-code and sticker claims.
• Your push notification tokens, so the phone stops receiving alerts.

What is kept, and for how long

• Records of payments and invoices — kept for 6 years, because UK tax law requires it. They hold the amount, date, invoice number and the billing details you gave, not your browsing.
• Moderation and safety records — if an account was banned for breaking the rules, a one-way scrambled fingerprint of the phone number and e-mail used is kept so the ban cannot be side-stepped by opening a new account. It cannot be turned back into your number or address.
• Anonymous counts — for example how many ads were viewed on a day. These cannot be traced back to you.

Full detail is in the <a href="/privacy">Privacy policy</a>.